North Wales Live approached Ryanair for clarification on its policy over flights to 'amber' destinations. There has also been a number of holidays cancelled up to the end of April. You can share your thoughts on this article about the resuming of travel by using the comments section below. Jet2Holidays has suspended all trips up to and including April 14, 2021. If you do not want to book another holiday with us, you can ask us to convert your unused credit note into a cash refund at any time before it expires. On Tui it says that if you have to self isolate on return but not in a hotel then they will give you the option of changing the holiday for free. A number of conditions however apply. Those whose holidays to 'amber' destinations are still scheduled - and therefore aren't entitled to a refund - however do still have the option to change their booking, with TUI having extended its free changes policy. Jet2holdays has extended the “suspension” of its package holiday offering until mid-February. North Wales Live approached TUI for clarification on their approach to 'amber list' destination holidays. Victoria Williams recently discovered she is pregnant and is battling to get a £1,600 refund of last summer’s holiday from Tui. TUI customers can get a voucher or change their trip without a fee (Image: TUI) Holidays with TUI have been scrapped until May 16, 2021 - if your trip is affected, you will get a full refund or credit note. For a ticket refund, it will take 7 to 10 days to refund your amount in the respective bank. North Wales Live approached easyJet for clarification on such transfers and whether refunds are available. All their holidays due to depart on or before March 7, 2021 have been cancelled. It however states that there's now "extra flexibility" with the airline instead offering flight changes for free. They commented that "unlike other airlines" there are "no restrictions on dates or destination," with customers able to transfer to any flights currently on sale up to the end of September 2022. In response, Ryanair explained to the customer: "A refund or voucher can be issued if the flight is cancelled. Those whose destination changes to 'amber' within 14 days of travel can amend their booking up until the day before departure. The easyJet website suggests that customers booked on flights to 'amber' destinations can't get a refund. The regulator said it had received more than 23,000 complaints from consumers about problems getting refunds for holidays cancelled during the pandemic. 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When you subscribe we will use the information you provide to send you these newsletters. Coronavirus - questions and answers Update 07/05/2021 In times like these, travelling is not quite the experience you're used to. The news that these holidays were allowed led many to book trips to resorts in Europe and elsewhere. This is understood to be due to flights still being scheduled, with refunds usually offered only if cancelled. Meanwhile, holidays to Iceland are suspended up to and including April 26, 2021. EasyJet, Jet2, Ryanair, TUI and BA issue ... with a promise of protection from coronavirus cancellations and the ability to amend holidays or get a full refund. The travel provider said that customers affected by this can request a full cash refund. The largest package holiday providers in the UK — TUI, Jet2 Holidays, On the Beach, Love Holidays, British Airways Holidays and EasyJet Holidays — all confirmed that if they cancel a package holiday that’s already been postponed, the customer is again eligible for a refund. The spokesperson further confirmed to North Wales Live that customers with an easyJet booking to a destination classified as 'amber' aren't currently able to request a refund. TUI Cancellation Fee: Some Important Points If the days reach more than … This is however a constantly changing situation though so the information listed is subject to change. Unsure what to do, I don't want to pay the balance (it's nearly 4k) and really unsure about booking anywhere else at present. TUI. Holiday operator TUI has confirmed it will not be operating any holidays or flights from the UK on or before May 16, 2021, and customers will have the option to rebook or get a refund. However, TUI hasn't cancelled all holidays to 'amber' destinations. TUI shares fell 1.3% to 413.26p at 13:34 BST. You can also ask us to convert your unused credit note into a cash refund at any time before 30 September 2021. TUI is still ... said that customers affected by this can request a full cash refund. The letter told companies they must compensate customers within 14 days if the trip is cancelled by the company and offer a full refund alongside any other offer. They explained that this only applies to those who are scheduled to fly to a country on the 'red list' though. If you’re not ready to book right now, you can hold onto your refund credit note and incentive and book at a later date up to 30 September 2021. TUI launched a new online refund form in May to make things easier for customers to get their money back after apologising for their holiday refund fiasco. Andrea Coscelli, chief executive of the CMA, said: "International travel is set to resume soon and lots of people will be considering a long-awaited trip abroad. I have received an email this morning from Tui regarding my flight which should have been on the 15th April , i have been told that I will receive a refund credit which is valid until 31/10/2021 , if this is not acceptable then I can exchange it for a cash refund next April ( 12 months after the original booking. It shared information about the situation earlier this week in response to a customer's query on Twitter. TUI launched the new online refund form in May after apologising to hundreds of thousands of customers for their holiday refund fiasco. And TUI has extended its free changes policy with those due to travel between May 17 and the end of July able to change their booking to a later date fee-free online or by calling 0203 4512688. Your refund credit note expires on 30 September 2021, after which point, if you’ve not used it, you’ll automatically receive a cash refund from us. If you go for a voucher, these are typically valid until September 30, 2021. The airline's website states that this is available on bookings made before June 30 for travel up to October 31. Changes can be made "quickly and easily" online via Manage Bookings or through the easyJet mobile app. If customers are due to depart within four weeks [then they] can also request a refund.". It's understood that customers who change their booking may have to pay any difference for the new date. You can [however] change your flight through 'Manage My Booking' on our website.". The UK Government has warned against amber destination holidays despite flights are currently still going ahead, Sign up to our free newsletter for the top North Wales stories sent straight to your e-mail. Holidays plans were ruined by the coronavirus outbreak, and delays over refunds added to frustrations. It said: "You can do this up to 14 days before you are due to travel for departures to 31st August and up to 28 days before you travel for departures from 1st September to 31st October 2021.". No mention of a refund though. All rights reserved. "We know some customers may be unsure about travelling this summer, so we’ve offered free changes 14 days before travel for anyone due to travel before the end of August.". To make the refunds process simpler TUI launched an online refund form in May, after apologising to hundreds of thousands of customers for their holiday refund fiasco.. Expectant travellers not only had their long-awaited holidays cancelled, but then found themselves struggling to get their money back.. Finance guru Martin Lewis has revealed how to get a refund from tour operator TUI if a holiday or cruise is axed. Your questions, answered – looking for information on your booking that’s been affected by coronavirus? TUI has suggested that it won't generally be offering refunds to those booked to go to 'amber' destinations. If you go for a voucher, these are typically valid until September 30, 2021. The spokesperson also told us: "Any customers whose trip is impacted by a mandatory hotel quarantine which is currently a 'red list' country restriction can transfer their flights to a later date free of charge. 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Customers also have the right to a full refund if they have to cancel if unavoidable or extraordinary circumstances affect the holiday. However, Boris Johnson has urged this week that the public shouldn't be holidaying in 'amber' countries. With this in mind, we've reviewed travel providers' guidance and contacted some to find out how the situation currently stands for customers who have booked to go to destinations classed as 'amber.'. Something went wrong, please try again later. Refunds for cancelled package holidays should be completed within 14 days. Jet2Holidays has suspended all holidays up to and including April 14, 2021. The holiday company confirmed this on Twitter last night in response to a customer's query. Tui has now promised to contact all customers with unspent refund credit notes proactively, and let them know this can be converted to a refund. Your refund credit note expires on 30 September 2021, if protected by the ATOL scheme, after which point, if you’ve not used it, you’ll automatically receive a cash refund from us. It said customers had little confidence their holidays would go ahead and that even if people booked holidays there was a high chance they would be cancelled.